Women in Services

Women in Services: Advancing Women in Services Leadership

Women in Services, a unique and dedicated forum for TSIA services professionals, is sponsoring two breakout sessions at Technology Services World 2010 Silicon Valley (TSW 2010 Silicon Valley) as well as a Women in Services networking dinner, featuring guest speaker Julie Hogan.

Julie A. Hogan is vice president for the San Francisco Bay Area. She is responsible for Xerox sales, technical services delivery and professional services. During her 22 years at Xerox, Hogan’s roles have spanned the services business as well as the country. She joined Xerox as a customer services engineer and has held various services operations management positions and general management assignments to include strategy, planning, and technology infrastructure. Most recently, she served as vice president of Xerox Services for the Pacific Region. Prior to joining Xerox in 1987, Hogan served in the U. S. Navy providing technical support for classified defense computer systems and intelligence projects. Hogan was awarded a master’s degree in business administration from the McColl School of Business at Queens University in Charlotte, N.C. in 2001. She attended the Executive Development Program at the Kellogg School of Management at Northwestern University in Chicago in 2004. Additionally, she is a Xerox Lean Six Sigma certified green belt. Hogan currently serves on the board of directors for Out & Equal Workplace Advocates.

This unique dining and networking opportunity will afford participants access to senior women executives in services to discuss business and career challenges. The evening promises to be a highlight of the conference where new connections are made and long-term relationships are forged. Just prior to the dinner, there will be a special cocktail reception that will feature “meet a leading woman in service” networking session. A portion of the dinner ticket price as well as chance drawing tickets will be donated to Dress for Success San Diego, a charity organization that provides business attire and career counseling for financially challenged women.

Dinner Sponsors

The Women in Services breakout sessions, scheduled for Tuesday, May 4, include:

“Women in Services: Profiles of Success” – A high-powered panel of woman service leaders will share their career paths, key decisions, and learnings that helped to shape them as professionals.
“Professional Development: Mentoring for Professional and Business Development” – A unique panel of member companies and mentoring consultants discuss the keys to successful mentoring programs that impact not only the professional but the business as well.

Some Background…
Women in Services began with a special panel session that was held at Technology Services World 2009 Silicon Valley. The session was so successful that the Women in Services forum was developed, with the following women services leaders as members of the steering committee:

Krista Anderson, Senior Vice President of Global Support, salesforce.com
Erna Arnesen, Vice President of Global Services Channels & Alliances, Cisco Systems
Onagh Ash, CEO of Exigen ELITE
Charlotte Baker, CEO, Digital Hands
Ruth Fornell, Vice President of Professional Services, NCR
Catherine Jensen, Vice President of Enterprise Services and Support, Symantec Services Group
Roslyn Jones, Vice President of Global Education Services, Informatica Corporation
Mary Cay Kosten, Vice President of Global Customer Services, Sun Microsystems
Michelle Logan, Senior Manager of Global Services Business Process, Hitachi Data Systems
Susan McKay, Director Strategy & Alliance Development, EMC Global Services
Sheryl Moran, Vice President of Client Services, rL Solutions
Alisa Nessler, Vice President World Wide Customer Support, BMC Software
Judith Platz, Senior Vice President, Approva Global Customer Solutions
Carolyn Pineda, Vice President of Services, Americas, Intergraph
Buffy Ransom, Vice President, Oracle Global Customer Support
Patricia Rash, Vice President, North American Customer Support Center, Xerox Corporation
Jodi Schilling, Vice President of Americas Consumer Support, Hewlett-Packard
Yvonne Young, Membership Development Director, TSIA
Nicole Schwarz, Membership Development Director, TSIA

If you’re a woman in the services arena, mark your calendar for these TSW 2010 Silicon Valley events. Come—Discover—Advance your services leadership.

View minutes from the meeting on January 18.

Interested in sponsoring the Women in Services Dinner? Click here to find out more.

Contact
Diane Brundage
Senior Vice President, Membership Development
TSIA
408-458-0238
diane.brundage@tsia.com